CANCELLATION AND EXCHANGE POLICY

Returns

If you are not fully satisfied with your products, you may return your items within 14 days of receipt. All return items must be in original condition with all bags and barcodes intact. 

Please email your return request to usa@warmbody-coldmind.com and provide us with your Name, Order number, Item you are returning and the reason why.

If your order is eligible for return we will issue you a RMA number, please include your RMA number with your return and provide us with your return tracking number. If you return without prior authorization we will be unable to accept your return. Return tracking must be sent to us within 24 hours of return. 

We will issue you a refund within 14 days by the original payment method.  You will receive a full refund for the item, excluding shipping costs.  We cannot refund extra charges you may have incurred such as taxes and duties that may have been collected upon delivery, please contact your local customs office to issue a refund for these fees.  Once we have received and processed your return we will notify you via email that you have been refunded.

Return Address:

Bestpartnerusa2083

1349 Ford Rd

Bensalem PA

USA, 19020

 

Note: We may deny refunds for the following issues:

Perfume, deodorant, etc.

Visible stains or wear marks.

No packaging.

No proof of purchase.

Washed or wrinkled. 

Exchange Policy

Customers wishing to exchange goods in an already placed or delivered order within 14 days of receipt, we ask customers to return the goods to be exchanged and place a new order for the correct item(s). In the event of questions or assistance please contact our customer service usa@warmbody-coldmind.com